I have been going round after round with him on a bumper and tire carrier I ordered the first week of DEC 2006 - and I still don't have the damned thing. Below is the recent (since April) e-mail string about the issue - not the dates, I have been e-mailing from one or three addresses EVERYDAY for the past two weeks (so not all the e-mails show up here).

If anybody wants to write a note to me or him just copy it in here!! I'm pretty pissed off that it's taken almost 8 months and I still don't have the bumper!!

/Pat

So, you make the call if you want to deal with him. I have to say he has great QUALITY, it really is top notch! But shitty CUSTOMER SERVICE.

- - - - - - - - - - - - - - - - - - - - - - - - - - -
-----Original Message-----
From: mudrat@cox.net [mudrat@cox.net]
Sent: Monday, July 09, 2007 7:06 PM
To: nathan@nates4x4.com
Cc: (several people and board members)
Subject: Re: No Bumper - month 7

OK Nate that was almost a week ago today (though nobody but us government rats work on holiday's it seems) - Who is the shipper? What is the shippers tracking number? I have not heard from the family (and I just talked to my wife) of anything being delivered. Should I keep adding groups and BBS's to this string??

I want the bumper I ordered or my money back. It's not rocket science, just a bumper & tire carrier, and should have been resolved at LEAST 3-4 months ago!

And it's hot and humid here too, but I work 12 hour days minimum!!!

Pat

---- Wednesday, July 4, 2007 10:58 PM
Nathan McCann <nates4x4@gmail.com wrote:
It's scheduled for shipment tomorrow. Sorry we have been difficult to get ahold of, we have been working nights to keep cool and get more done. We are mostly available by email rather than phone.

Thanks for your patience,

Nate

---- mudrat@cox.net wrote:
On 7/4/07, mudrat@cox.net <mudrat> wrote:

NAte,
Just want the bumper or my money back - - - - what's hard about that??

---- mudrat@cox.net wrote:
Common Nate,
Get me my bumper or my money and get me off your back!!

You told me in Dec 06, Feb 07, Mar 07, APR07 you were shipping one - now It's JULY !!!

The CC list is growing and so is the word about your (lack of) customer service ...

Pat
757-373-1910

---- Nathan McCann <nates4x4@gmail.comwrote:
From: Nathan McCann [mailto:nates4x4@gmail.com]
Sent: Sunday, April 22, 2007 6:28 PM
To: mudrat@therange.com
Subject: Re: Bumper - Part 2

Will ship a replacement bumper. The one shipped should fit 1987-2006

Wrangler YJ, TJ, and LJ. If you want to keep it, sell it, or give it away feel free to do so.

---- mudrat@cox.net wrote:
Well?

---- "Patrick A. Adams" <PAdams@lce.comwrote:
Nate,
Had a chance to go home last weekend and still no bumper!!

This has been going on since I ordered it the first week of DECEMBER 2006 - we're now 8 months later and I still do not have what I ordered.
On April 22 you said you were shipping a replacement (see you e-mail below). Last month you said you were working on it and would get it out "this week" (for the third time I believe) and I still don't have it.

Can I just get my money back and we'll call it quits.

R/
Pat
Pat Adams
(c) 757.373.1910

-----Original Message-----
From: Patrick A. Adams
Sent: Friday, May 18, 2007 6:43 AM
To: 'mudrat@therange.com'; nathan@nates4x4.com
Subject: RE: Bumper - Part 2

Back in FL so I can't get pics, still waiting the bumper.

R/
Pat
(c) 757.373.1910
-----Original Message-----

From: Mudrat [mailto:mudrat@cox.net]
Sent: Friday, May 11, 2007 11:47 AM
To: nathan@nates4x4.com
Cc: Patrick A. Adams

Subject: RE: Bumper - Part 2
Any word Nathan?

I can get some pictures if you want.

Pat Adams
757.373.1910

-----Original Message-----

From: Nathan McCann [mailto:nates4x4@gmail.com]
Sent: Sunday, April 22, 2007 6:28 PM
To: mudrat@therange.com
Subject: Re: Bumper - Part 2

Will ship a replacement bumper. The one shipped should fit 1987-2006 Wrangler YJ, TJ, and LJ. If you want to keep it, sell it, or give it Away feel free to do so. (note I have not yet recieved this "replacement" and it's now JULY 9th!!)

Nate,

-----Original Message-----
From: Mudrat [mailto:mudrat@cox.net]
To: nathan@nates4x4.com
Cc: Patrick A. Adams

Well I'm back in town for another weekend and finally got a chance to look at the bumper and tire carrier. The welds and craftsmanship look great - the problem is it doesn't fit. No where close. See comparison below.

I had ordered a tire carrier/bumper for an 85 CJ, not sure what this one is for. The hole spacing for a CJ mount is 5.75" x 1" with a distance between the inside holes of 29.875"

The spacing on the bumper you sent for the mounting pads is 7.875 x1.25 with a mount to mount spacing of 31.5"

Now what do we do?? I leave again Sunday for another month.

Pat Adams

Ordered Dec 10 2006 Received March 2007 (but I didn't get to come home in March) Tried to fit it up April 2007

From: Nathan McCann [mailto:nates4x4@gmail.com]
Sent: Tuesday, February 13, 2007 11:48 PM
To: mudrat@therange.com
Subject: Re: Bumper??

OK based on the shipment time for the parts that are coming in I will be able to ship Feb 21 or 22. We deal with fedex on a daily basis shipping an average of 5 packages daily, and about one item per week gets lost in transit. I'm glad your luck has been better.

-Nate