Computer Failure

stillworkin

I have a gateway computer (not sure of specs) that came with the kit I purchased the software was already loaded on it. 2 nights ago I turned the computer off and went to start it up last night and to my surprise it is a no go. When I plug the computer into power it automatically turns itself on and then 5 seconds later shuts itself back down. I opened the case and cleaned all the dust out of it, and still no go. I noticed with the case open, after the computer shuts itself down there is a green led still illuminated on the motherboard. So my question is if I have to replace the computer how do I go about getting all the software back on? Thanks, Martin Fountain if you feel like giving me a call 228-323-4918

jeepsr4ever

Martin what I would do is bring it to a PC repair shop. That way you will not loose any of your programs (if the hard drive is intact)

stillworkin

So if they can't pull the programs from the hard drive, I'm basically screwed?

jeepsr4ever

No not screwed at all...but that's the best bet.

stillworkin

So what are my options if they can't pull it off the hard drive?

jeepsr4ever

Getting you back up and running is very simple actually but to get your old programs (drawings, cut paths) back would be easier if you brought it into a PC shop. If it is something simple like a power supply then you have $30 into it and nothing changes, no headaches. If you buy a PC from us with everything loaded you would spend $450 shipped. If you bought a PC somewhere else (Dell OptiPlex 620) I could get you Mach 3 and sheetcam free (You paid for that already) and the drawing software key would need to be rebought since you are talking about a machine Pre-Bobcad.

stillworkin

what specs should I look for if I need a new computer? I don't use Bobcad for drawings, I use autocad and autodesk inventor. I would only need mach 3 and sheetcam. Do you have to send me the discs for those to programs or is that something I download and just get the license from you?

jeepsr4ever

Right yes you can download the latest Sheetcam from Sheetcam.com (Stable version) and Mach 3 from CandCNC's website here [URL]http://www.candcnc.com/manuals.htm[/URL] "Master installer" at the bottom of the page. Use the DTHCII install file. Also PM me your email address I will see you get your again licenses ASAP Dell OptiPlex 620 windows XP 32bit for the DTHCII. If it was a Star-Lab they can use virtually any PC with the new MarkIV THC.

stillworkin

I tired to send you a PM but it says your inbox is full. My email is [email]martin_fountain@yahoo.com[/email] thanks for all the help!

jeepsr4ever

Ok, and I cleared out my inbox

stillworkin

Thanks, PM sent!

stillworkin

not sure if you had a chance to send the license keys to me or not. I don't recall receiving an email from you, although I don't know what email you'd be using to search for it. if you could send it to me at: [email]martin_fountain@yahoo.com[/email] that would be greatly appreciated. Thanks, Martin Fountain

jeepsr4ever

Martin you may need to buy a new mach 3 license and a new sheetcam license. You are the 2nd owner of the machine and we don't have any info on the first owner. Who was the first owner?

stillworkin

The First owner was Jamey Jordan @ Handmade Seat Co. Thanks, Martin Fountain

jeepsr4ever

Martin you will need to buy a new seat of Mach and Sheetcam.